Frequently Asked Questions

Why are AC, Electrical and Plumbing Maintenance important for my home or business?

The UAE has extremely harsh weather conditions, extreme heat and dust places a heavy burden on Air Conditioners that are often run at full capacity 24 hours a day during the summer months. Construction practices in this region have left many properties with drainage systems that are overly susceptible to blockages. These two facts of life mean that your home is likely to suffer at least one major breakdown a year and many homes breakdown much more often than that. A preventative maintenance program will identify common problems and replace parts that wear out with heavy use before breakdowns occur. Maintaining Air Conditioning, Electrical and Plumbing systems, extends their life and prevents major breakdowns. This saves you money and saves you the inconvenience of emergency calls after a disaster has happened. Just like a car, if you maintain your home it will run better and give you less hassles.

How often would I need Preventative Maintenance for my home or business?

Due to the extreme heat and our absolute dependency on air conditioning during summer Royal City recommends three visits in an annual maintenance plan. In our experience this will ensure that all systems run smoothly and you will be much less likely to suffer a breakdown.

Why should I buy a home maintenance contract?

Royal City does provide call out services for A/C, Electrical and Plumbing Emergency Fix services. We charge by the hour, all parts are charged extra and we provide a same day / next day commitment. We designed our range of maintenance service packages to provide customers with a guaranteed price and response time. All our maintenance contract customers receive priority service, guaranteed onsite attendance within 90 minutes of any emergency and it is a fixed price for Unlimited Emergency Fixes, this helps you budget for the year. On average this works out to be much cheaper than call out service repairs and you have peace of mind that if something goes wrong it will be fixed that same day.

What do you mean by Unlimited Emergency Call outs and preferential rates on Spare Parts?

Unlimited Emergency Call Outs is a policy are included in our annual maintenance service package. It means that we will come to your property to fix an issue with your AC, Electrical or Plumbing systems at no extra charge. Furthermore, preferential rates are given to our members on the prices of the spare parts for the lifetime of the maintenance contract.